An illustration of the Hearthbell inbox: a queue of customer conversations with their status and who has each one, an open conversation about a double payment with a private team note, and the customer's details beside it.
Shared inbox
One inbox for the whole team, and nobody left waiting.
Hearthbell turns your support address into a queue everybody can see. Pick up a conversation, reply from one place, and hand it over with the history attached.
- 14 days free
- No card
- Set up in an afternoon
What it does
Everything a small team needs, and no call centre
Four of the six parts, below. Take the whole tour.
Every conversation in one list
Email, chat and the contact form on your site all arrive in the same queue, newest first. Filter by who has it, what it is about or how long it has waited.
- Email, chat and forms
- Filter in one click
- Waiting time on every row
How it works
From a shared password to a shared queue
Forward your support address
Point your existing support email at Hearthbell and add the chat box to your site if you want it. Customers write to the same place they always have.
Work the queue together
Everything new lands in one list. Pick up a conversation and your initials go on it, so nobody else starts a reply to the same person.
Hand over with the history
Pass a conversation to somebody else with a note only the team can see. They get every message before it, and the customer never has to repeat themselves.
In practice
What teams notice first
Monday mornings used to start with two of us answering the same angry email. That has not happened once since we moved.
Jonah ReyesSupport lead, team of four The private notes did it for me. I can ask the person who knows the answer without the customer watching us work it out.
Amira SatoRuns an online shop A new starter was answering on their first afternoon. The queue is one list and it is obvious what to pick up next.
Petra LindOperations, small software company
These quotes are written for the demo. The people in them are invented. Replace them with your own before you publish.
Pricing
Per agent, and readers are free
Three plans, every core feature on all of them. The plan decides how many inboxes you run.
Yearly saves up to 17%
Starter
One inbox, a few people answering it
$12per agent / month
Billed monthly
Team
Most chosenA support team with more than one address
$24per agent / month
Billed monthly
Scale
Several teams, one account
$39per agent / month
Billed monthly
Questions
Search the questions
Type a word and the list narrows as you go. If yours is not here, the form at the bottom reaches a person.
All 8 questions
No. You forward your existing support address to Hearthbell and replies go out from that same address. Customers see nothing different, except faster answers.
Only if they ignore the warning. Opening a conversation puts your initials on it, and anybody else who starts typing to the same person is told before they can send.
Connect the mailbox and Hearthbell brings the last twelve months across as closed conversations, so the history is there from day one. Most teams are running the same afternoon.
Yes, on the Team plan and above. Add one line to your site and chat arrives in the same queue as email, answered the same way, with the same history beside it.
No. Only agents, the people who reply to customers, need a paid seat. Anybody who reads conversations or leaves notes for the team is free.
Yes. A private note sits in the conversation for the team only, and mentioning somebody by name puts the conversation in their own queue.
They get a short automatic reply saying when you will be back, in your words. The conversation waits at the top of the queue for the first person in.
One button in your settings, and no phone call. Every conversation exports as plain files whenever you want it, including after you have stopped paying.
Contact
Answer this week's email from one place
Fourteen days, every feature, no card. Forward one address and see how the week goes before you decide anything.
Start free trial- hello@example.com
- Phone
- +1 555 0100
- Replies within
- four working hours