Pricing

Pay for the people who answer

One price per agent, per month. Anybody who only reads conversations or leaves notes for the team is free, however many of them there are.

Yearly saves up to 17%

Readers are always free. Fourteen day trial on every plan, no card to start.

Before you pick one

No. You forward your existing support address to Hearthbell and replies go out from that same address. Customers see nothing different, except faster answers.
Only if they ignore the warning. Opening a conversation puts your initials on it, and anybody else who starts typing to the same person is told before they can send.
Connect the mailbox and Hearthbell brings the last twelve months across as closed conversations, so the history is there from day one. Most teams are running the same afternoon.
Yes, on the Team plan and above. Add one line to your site and chat arrives in the same queue as email, answered the same way, with the same history beside it.
No. Only agents, the people who reply to customers, need a paid seat. Anybody who reads conversations or leaves notes for the team is free.
Yes. A private note sits in the conversation for the team only, and mentioning somebody by name puts the conversation in their own queue.
They get a short automatic reply saying when you will be back, in your words. The conversation waits at the top of the queue for the first person in.
One button in your settings, and no phone call. Every conversation exports as plain files whenever you want it, including after you have stopped paying.