We make the inbox we wanted when we were the ones answering it.

Hearthbell started in 2020 because three of us were answering customer email from one shared password, and every Monday began with two people replying to the same message.

The big help desks were built for call centres. We wanted something a team of four could set up in an afternoon, where the whole queue fits on one screen and a new starter understands it in ten minutes.

We are still a small team and we answer our own support, in Hearthbell, every day. You pay per person who answers, and that is the whole of our business model.