Tour
A tour of the whole inbox
One product, and this is all of it. There is no higher plan that unlocks a feature on this page: every plan gets the lot, and the plan decides how many inboxes you run and how long history is kept.
Start free trialShared queue
Every conversation in one list
Email, chat and the contact form on your site all arrive in the same queue, newest first. Filter by who has it, what it is about or how long it has waited.
- Email, chat and forms
- Filter in one click
- Waiting time on every row
Assignment
Your initials on it, so nobody doubles up
Open a conversation and it is yours. Everybody else sees who has it, and if two people start typing to the same customer the second one is told before they send.
- Yours by opening
- Collision warning
- Hand over in one click
Private notes
Talk about it without the customer seeing
Leave a note in the conversation that only the team can read. Mention somebody by name and they get it in their own queue, with the conversation attached.
- Team only
- Mentions
- Kept with the thread
Saved replies
Answer the common questions once
Save the answers you write every week and drop them in with two keystrokes. Every saved reply is editable before it goes, so nothing reads like a form letter.
- Two keystrokes
- Editable before sending
- Shared across the team
Customer history
Everything they have asked before
Every conversation shows the customer's earlier ones beside it, with who answered and how it ended. Add labels so the next person knows what they are walking into.
- Earlier conversations
- Labels
- Plan and account details
Opening hours
An honest answer when you are closed
Set your team's hours and Hearthbell tells people writing outside them when to expect a reply. Nothing pretends to be a person, and nothing promises what you cannot keep.
- Per team hours
- Automatic reply
- Holiday closures